Bed Warehouse Warranty & Returns
5 Years - on Pocket Springs Mattress
2 Years - on Bonnel Spring / Inner Spring Mattress
5 Years - Base / Drawer Base / Headboard
MATTRESS WARRANTY CONDITIONS:
Mattress warranty covers spring defects at manufacturing. Mattress warranty is void if used on flexible slat base or bed frame. The warranty does not cover change of mind / normal wear and tear of fabric, customer misuse and issues with firmness or comfort. Buyer pays / arranges for return shipping. Please choose your mattress carefully. Once a mattress has been used, it cannot be returned and/or refunded. Mattresses will conform to your body and body impressions are likely to occur. This is expected and is not considered a defect with the mattress. Warranty covers repair or replacement of similar products if there is a genuine product defect.
THIS WARRANTY COVERS:
Mattress· Coils or wires that are loose or broken. Coils or wires that protrude or tear through the fabric foundation. Splitting of the wood frame. Compression of modules. Loose or broken foundation wire. Leg and castor failure. Unstapling of modules.
THIS WARRANTY DOES NOT COVER:
Mattress fabric (including stains, soiling, burns or pilling). Fabric wear and tear. Normal body indentations. Comfort preference. Handles (where fitted) - these should be used to position the mattress and are not designed to carry the full weight of the mattress. Border wires (which run along the perimeter of the mattress and foundation) which are bent due to moving or bending the sleep set. Bed sold ‘as is’· Bed height· Sheet fit· Mattress damage due to an unsuitable foundation (a mattress is designed for optimum performance when used in conjunction with a matching foundation as part of a total sleep set). Replacement of non-defective components· New bed smell/odour. Damage due to abuse.
Unless there is a genuine product fault such as springs / structure, no returns will be accepted. Comfort and firmness will not be accepted as a reason for returns.
CHANGE OF MIND FOR ONLINE OR SHOP PURCHASE ORDERS:
Any change of mind or cancellation within 7 days of purchase date and before dispatch / will cost 5 % to the buyer. After 7 days change of mind cancellations will not be accepted. Refunds will normally be processed within three (3) days.